Privacy Policy

Wood Brothers is a construction company based in West Valley City, Utah, serving the Salt Lake Valley with custom deck building, pergolas, patio covers, basement finishing, custom sheds, home remodeling, and stairs and railings. This Privacy Policy explains what information we collect through hirewoodbrothers.com and through our phone, text, and email communications, how we use it, and the choices you have.

Information you give us:

• Name, phone number, and email address
• Property address and access details
• Project details, measurements, and design selections
• Photos or drawings you send us
• Budget range and desired timeline
• SMS consent records — when you opt in to text messages, we keep a record of that consent

Information collected automatically:

• IP address and approximate location
• Browser type and device information
• Pages visited, time on page, and referring URL

Communications: records of calls, text messages, and emails between you and Wood Brothers, including notes taken about your project.

• Respond to quote requests and inquiries
• Schedule on-site estimates and appointments
• Prepare proposals, drawings, and material lists
• Perform contracted work and coordinate subcontractors
• Send appointment confirmations, reminders, and project updates you have consented to receive
• Provide customer support
• Invoice and process payments
• Improve the website and our services
• Comply with legal, permit, and record-keeping obligations

Text messages are sent by Wood Brothers to customers who have opted in. Message types are limited to appointment confirmations and reminders, estimate follow-up, project and service updates, and customer support responses. We do not send marketing or promotional text messages.

Message frequency varies based on your interactions with our service. Message and data rates may apply. You can opt out at any time by replying STOP, and you can reply HELP for assistance or contact us at hirewoodbrothers@gmail.com or (385) 235-9553. See our Terms and Conditions for full SMS program terms.

We only text numbers that have expressly consented. You opt in when you either:

• Check the optional, unchecked-by-default SMS consent checkbox in the project planner on our website before calling us, or
• Verbally agree during a phone call for us to follow up by text at the number you provide.

Consent is voluntary, is not a condition of purchase, and applies only to messages from Wood Brothers about your inquiry or project.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or transfer SMS opt-in data or consent. Information may be shared with service providers acting on our behalf only as necessary to deliver our messaging program and provide customer support. These providers may not use this information for their own marketing purposes.

Beyond the mobile information protections above, we share information only as needed to deliver our services or to comply with the law:

• Service providers acting on our behalf, such as our messaging provider, scheduling tools, and payment processors
• Trade subcontractors and suppliers who help complete your project
• Legal compliance, permit authorities, or to respond to lawful requests and protect our rights

We do not sell your personal information.

We use reasonable administrative and technical safeguards to protect the information we hold. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We keep personal information for as long as needed for the purposes described in this Policy, including completing your project, honoring warranty obligations, and meeting tax, permit, and other legal record-keeping requirements.

This website does not currently use advertising pixels or third-party analytics cookies. Like most websites, our hosting platform may set strictly necessary cookies required for the site to function and may record standard server logs (such as IP address and pages visited) for security and performance. If we add analytics or advertising tools in the future, we will update this Policy before doing so. You can disable or delete cookies in your browser settings at any time.

You may request access to, correction of, or deletion of the personal information we hold about you by emailing hirewoodbrothers@gmail.com or calling (385) 235-9553. We may need to keep certain records required by law or contract.

To stop text messages, reply STOP to any message, or contact us using the details above and ask to be removed from text messaging.

Our services are directed to adult homeowners and property managers. This site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.

Our site may link to third-party websites. Those sites have their own privacy policies, and we are not responsible for their content or practices.

We may update this Privacy Policy from time to time. When we do, we will post the updated version here with a revised effective date. Continued use of the site after changes are posted means you accept the updated Policy. Policy changes do not expand any SMS consent you have already given.